Return & Refund Policy

Returns & Refunds

At Serene & Grow, we’re dedicated to ensuring your satisfaction and confidence with every purchase. Our policy is designed to make the return and refund process clear, fair, and easy.

Return and Exchange Policy

Returns and Refunds

  • We accept returns within 30 days of delivery. To start a return, please contact us at info@sereneandgrow.com or through our Contact Form. Our team will guide you through the process.

  • Returned items must be sent to the address provided by our support team. We recommend using trackable shipping, as we cannot be responsible for lost packages or carrier errors.

  • Once your return is received and inspected, a refund will be processed, excluding shipping fees, which are non-refundable.

Please Note: Customers are responsible for all return shipping costs.

Non-Refundable Circumstances

We will not issue a refund if:

  • Your order does not arrive due to factors within your control (e.g., incorrect shipping address).

  • The tracking status shows the package as “Delivered.” In this case, please contact the shipping carrier directly for assistance.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us immediately at info@sereneandgrow.com.
Include photos or a brief video of the issue, and our team will resolve it quickly by sending a replacement or offering an exchange credit.

Lost Packages

Packages lost by the carrier are not eligible for refund. Please reach out to the carrier directly with your tracking number. If you can provide documentation confirming carrier loss, we may arrange a replacement at our discretion.

Pumpkin Seed Oil 90-Day Satisfaction Guarantee

We proudly offer a 90-Day Satisfaction Guarantee on our Pumpkin Seed Oil supplements.

Tracking Requirements

To qualify for a refund under this guarantee, please document your progress with:

  • A clear “before” photo prior to starting, and

  • Monthly progress photos during the 90-day period.

Consistent Use Requirement

This guarantee applies only to customers who have taken the supplement daily as directed for at least 90 consecutive days. Irregular or inconsistent use does not qualify.

90-Day Minimum Commitment

Refund requests based on lack of results will only be considered after completing a full 90 days of consistent use.

Refund Claim Period

Refund requests must be submitted within 30 days after completing the 90-day trial (no later than 120 days after purchase). Claims outside this window cannot be processed.

Documentation for Claims

All refund requests must include before/after photos and confirmation of consistent daily use. Claims without the required documentation cannot be approved.

Standard Return Policy Applies

Unopened or defective products remain covered by our 30-day return policy.

Cancellations and Refunds for Orders in Transit

  • No Cancellations for In-Transit Orders: Once your order has shipped, it cannot be canceled or refunded while in transit.

  • Address Changes: Please verify your shipping details before checkout. We are not responsible for deliveries sent to incorrect addresses.

  • Cancellations After Dispatch: If you wish to cancel after shipment, you may refuse delivery. The package will return to us, and your refund will be processed under our standard return policy once received.

Need Help?
Your satisfaction is our priority. For any questions or refund requests, please contact our team at:
info@sereneandgrow.com